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TERMS AND CONDITIONS

Roots-Leaves Volunteer Laos

The following terms and conditions are an agreement between you and Roots-Leaves volunteer Laos (RLV Laos). When you make a booking with us, you are agreeing to what is written below.

We have attempted to make these terms and conditions as clear as possible so it is vital that you read the whole document and understand what each part means. For this reason, you should not accept a placement with us unless you have read this document carefully and understood its contents.

If you have any feedback, comments or questions about our terms and conditions, please contact us:

info@roots-leavesvolunteerlaos.org

1. Program Fees

The participant agrees to pay the applicable program fee, based on the length of stay for RLV Laos program.

The participant is responsible for his/her own travel arrangements and personal expense during the program. The participant agrees to take personal responsibility for his/her own effects and RLV Laos will not be held responsible for any loss or damage of personal effects.

                Important: RLV Laos cannot be held responsible for a country's decision to refuse entry, exit, or the right of passage.
            

2. Applications

Upon receipt of your application, we will start to process your placement. We will send you a pack which will include written confirmation of your placement and an invoice which sets out the payment details.

We are entitled to refuse your application or cancel your booking at any time in the event that you:

Fail to complete the application process (including providing requested information) within the applicable time scale
Fail, in RLV Laos's reasonable opinion, to demonstrate the necessary attributes either for volunteering generally or for your chosen placement
Have a criminal conviction for a serious offense or for one which is incompatible with your chosen placement
Any similar circumstances which come to our attention

3. In-country Support

RLV Laos is located in Luang Prabang. It is very easy for us to support and follow up volunteers. We are here as a source of advice, support and as a point of contact in the event of an emergency.

Help you solve problems at your placement
Provide assistance if you need to return home
Arrange transportation for you when needed
24/7 emergency contact support

4. Travel

The volunteer is responsible for arranging and paying their own travel and transport costs. It is the responsibility of the volunteer to carry all necessary documents when traveling abroad.

Volunteers are responsible for ensuring their travel documents are valid and up to date.

5. Health/Vaccinations

In the interest of your health and safety you must:

Visit your doctor and inform him/her of Laos, where you will be traveling to well in advance of your departure
Obtain relevant health advice from your doctor or a reputable travel clinic and arrange to receive all necessary vaccinations in good time
Take with you and use as appropriate, a sufficient supply of any necessary medication and/or prescriptions
Obtain advice on equipment to take to your particular destination such as first aid kits, syringes and water sterilization equipment

                Medical Disclosure: The participant is responsible for informing RLV Laos of any physical or medical condition, including mental health conditions, at least 60 days prior to the start date. RLV Laos reserves the right to require documentation from a medical practitioner verifying that the participant is fit and able to undertake a program, and RLV Laos reserves the right to cancel a participant's program on the grounds of the medical practitioner's comments.
            

6. Insurance

All volunteers on RLV Laos placements are expected to arrange their own comprehensive travel insurance.

RLV Laos will not be held liable for any illness, injury that occurs during the placement. A copy of the insurance document is to be given to us on arrival.

7. Accommodation and Meals

RLV Laos has prearranged accommodation. The accommodation will be of a local standard Guesthouse that may differ from what you are accustomed to in your home country.

                Weekend Policy: If you choose to be away for a weekend or holiday during your placement, you will not receive any refunding for the accommodation. We adopt this policy to ensure home stay families receive all finance promised to them.
            

8. Payment

We do not have a difficult process for the payment. You can make a full payment in advance via a bank transfer to our account or you can make full payment after your arrival in Laos.

9. Change to Program Start Date

You may change the dates of your placement by up to 12 months from the start date of the original placement. If you wish to do so, you must make your request to us in writing (e-mail), giving details of your preferred alternative date.

If we can meet your request, we will confirm this in writing (e-mail).

10. Drug and Alcohol Use

The volunteer must abide by the rules put in place by the law of Laos, volunteer placement institution, and the host family with regards to alcohol consumption.

ILLEGAL DRUGS USE IS STRICTLY PROHIBITED AND WILL RESULT IN INSTANT DISMISSAL FROM THE PROGRAM WITH NO REFUND

11. Child Protection Policy

The volunteer must read the complete RLV Laos Child Protection Policy. They must fully understand and agree to follow all procedures contained within.

If at any time the volunteer fails to follow the guidelines set forth by the RLV Laos Child Protection Policy, they understand that their volunteer program may be terminated by RLV Laos and appropriate action will be taken.

RLV Laos Volunteer Code of Conduct

Participants of the program should comply with any reasonable request by the placement
Participants will not be asked to work more than eight hours a day but may do so if they wish
Participants must attend the project's work and do programmed work according to the project agreement
Participants are not allowed to enter into any negotiations or other contractual arrangements during their placement
Participants are responsible for any damage they, or their guests, cause to their accommodation
Participants must dress appropriately for work and interviews
Participants must behave according to locally accepted behavior (outlined in the cultural introduction)
Participants must not have any connection with illegal activities or substances including drugs
Participants must not behave in any manner which is likely to bring RLV Laos or the placement organization into disrepute
Participants should only consume alcohol in moderation and should not attempt to drive any vehicle whilst under the influence of alcohol
Participants must be considerate of those living around them both in the dorm and in the neighborhood
Participants must not cause distress to anyone at the placement including students or fellow workers

Disclaimer: RLV Laos will accept no responsibility for any volunteer found to be in violation of any local or international laws.

FINAL WARNING: Roots-Leaves Volunteer Laos reserve the right to terminate any contract, without refund, if a volunteer is found to be breaking the law or seriously endangering themselves or those around them.